Customer expectations are high in today’s “instant” society. Quick – if not immediate – responses are the standard for success in business. Let’s take a closer look at how to be more responsive to your customers so you can boost customer loyalty and gain the competitive advantage. What Customers Expect A recent poll showed that ...
You’re probably already using cloud software to run your business – whether it’s a cloud-based CRM like Salesforce, cloud-based storage and document management, even cloud-based accounting and other operations. The cloud has matured in the computing world and is now the rule rather than the exception. And now, smart businesses are expanding their cloud thinking ...
Skyway’s Kandy UC offers features that we believe other UC solutions simply can’t match. Recently we wrote about TMCNet’s 2016 WebRTC Product of The Year Award Winner, Visual Attendant, a menu-based, click-to-connect service that integrates into a company’s website without toll-free number fees. Today we’d like to tell you about Smart Office, a collaboration application ...
Skyway’s Kandy UC has some great features that are causing major disruption in the technology world. Visual Attendant is one of these Now available for enterprises and service providers, it leverages the latest WebRTC technology to boost customer interaction, employee productivity and significantly reduce expenses. VISUAL ATTENDANT Kandy Visual Attendant has been named 2016 WebRTC ...
Thanks to broadband Internet and the cloud, teleworking from home or the road is easier than ever. With the latest cloud-based communications solutions and productivity tools, today’s workers can efficiently engage customers and collaborate with colleagues from any place, at any time. Just about any business, regardless of size or industry, can benefit from teleworking. ...
Announcement: SKYWAY WEST PARTNERS WITH GENBAND TO PROVIDE HOSTED KANDY™ UNIFIED COMMUNICATIONS SERVICE TO BC AND ALBERTA BUSINESS Genband, a leading provider of real-time communications solutions, and Skyway West, a Western Canadian Business ISP, have partnered to offer Genband Kandy™ to Skyway’s customers across Canada. Kandy™ is a secure multimedia communications and collaboration cloud services ...
If you are taking advantage of VoIP (Voice over IP) for your phone system needs — either SIP trunks connected to an on-premise PBX or a Hosted Phone System “in the cloud” — a good Internet connection is essential to a quality VoIP experience. Unlike email or most web-based applications, voice (and video for that matter) require a very low ...
If you’re starting a business, upgrading an old Norstar phone system, or have multiple sites, business communication greatness awaits. Over the top? Are we kidding? Not at all. Choosing and using the “right” telephone system is crucial to the success of any business… and the process of deciding on a system is often both ...
Combining common sense with common wisdom. About ten years ago, two film companies in downtown Vancouver merged, and they needed to link their two offices. Both offices had big Panasonic business phones systems, and were simply not ready for the trauma or financial pain of replacing two entire systems. Instead, the local Panasonic dealer linked ...
If you are an I.T. Administrator managing a Wide Area Network, you’ll have a number of factors you’ll want to consider. Three of the biggest: Bandwidth Reliability Cost We’ll admit that installing Fibre at each location, with multiple EVCs (Ethernet Virtual Circuits) over an MPLS network is a great solution for the first two of ...