Understanding Contact Centre Sentiment Analysis Sentiment analysis technology in contact centers helps evaluate the emotions expressed by customers and agents through phone transcripts or online chats. Say Goodbye to Scrambling for Meeting Notes Are you tired of rushing to take meeting notes? With Skyway West’s unified communications platform, you can stay fully engaged during calls, ...
The Communications Security Establishment (CSE) is Canada’s centre of excellence for cyber operations. Part of CSE is the Canadian Centre for Cyber Security (CCCS), Canada’s technical authority on cyber security. The Cyber Centre is the single unified source of expert advice, guidance, services, and support on cyber security for Canadians and Canadian organizations. As one of ...
In civil engineering, communication is not just a necessity; it’s the cornerstone of success. Projects often span large geographical areas, involve various teams, and require seamless collaboration between project managers, field supervisors, site workers, design engineers, and stakeholders. Effective communication is the key to ensuring projects are delivered on time, on budget, and with the ...
In the world of multi-location car dealerships, effective communication is essential. Every missed call, every unaddressed query can lead to a lost sale. This is where a Unified Communications (UC) cloud phone system like Skyway UC can be a game-changer, addressing numerous pain points that often plague these businesses. For multi-location car dealerships, the benefits ...
In today’s fast-paced business world, a reliable internet connection has become the backbone of success for many Canadian business owners. However, one of the most common frustrations they face is dealing with slow or glitchy internet connections, which often leads to work delays and decreased productivity. In this blog post, we will explore this frustration ...
Providing a superior customer experience can be challenging for any business. Without an endless supply of staff and resources, your business has limitations. The benefits of a call queue can make this business phone feature an invaluable tool for your customer service team. 6 Valuable Benefits of a Call Queue Achieve overall improved customer experience ...
Customer expectations are high in today’s “instant” society. Quick – if not immediate – responses are the standard for success in business. Let’s take a closer look at how to be more responsive to your customers so you can boost customer loyalty and gain the competitive advantage. What Customers Expect A recent poll showed that ...
Of all the the things that go into a typical business, customer service has the biggest impact on your business’ reputation – as well as customer retention. It’s simple: successful businesses often start with success at customer service. This article explains why UCaaS (Unified Communications as a Service) is the best vehicle to take you ...
When the time comes to scale your business, the phone system is probably not the first thing that comes to mind. More likely, you look at hiring new staff, branching into new markets, or investing in new technology. As an ambitious entrepreneur, this is the exact time to consider your communications system. A cloud phone ...
If you need strong, innovative and efficient communications capability, Skyway has the ultimate phone solution for every business. How can you get the best of both worlds, combining top-tier communication, both inside and outside of your team, with a high efficiency level in your work? Our Hosted Phone solution offers just that. Keep reading to ...
