For decades, copper networks—DSL, legacy phone lines, and even coax—have been the backbone of business connectivity across Canada. But that era is ending, and it’s now time that copper retires. TELUS began its copper retirement program roughly three years ago, and it’s now entering the final stretch, with completion scheduled for Fall 2026. As fibre ...
Why are AI Voice Assistants becoming so crucial to running a business? Every missed call costs you something. It might be a new customer calling after hours. Or an existing client trying to get help during a busy stretch. Either way, if they hit voicemail, there’s a good chance they move on, and often to ...
Great customer service starts by being easy to reach. Multi-channel communication makes this possible, creating a better support experience, and stronger relationships.
Phone systems have come a long way, and if you’re still using traditional landlines, you might be wondering if it’s time to switch things up. One option that’s gained a lot of traction is SIP Trunking, which lets businesses make and receive calls over the internet instead of using old-school phone lines. But is it the right fit for your company? Let’s break it down in simple terms so you can make the best choice for your business.
Discover how sentiment analysis can help businesses gain meaningful insights and elevate their customer service. To stay ahead, businesses need to understand how customers feel about their products and services. Are they happy with what’s being offered? Are there common pain points that need fixing? What aspects do they appreciate the most? Sentiment analysis provides ...
A thoughtfully designed insurance customer journey can drive retention, boost revenue, and enhance employee satisfaction through seamless communication and advanced training solutions. Understanding the Evolving Priorities in Insurance The insurance industry is undergoing a profound transformation, with customer experience (CX) becoming a critical differentiator. While cost considerations have historically dominated decision-making, today’s customers place increasing ...
If you’re working in insurance, help boost your client satisfaction with the ultimate cloud-based phone system. Better communication, personalized service, and a polished, professional vibe—all with Skyway West. Why Insurance Providers Need Cloud-Based Phones In a competitive insurance market, making your business stand out isn’t just about pricing or policies anymore. Customer expectations are shifting, ...
We’re excited to share that SkywayUC, our all-in-one Voice and Unified Communications solution, now includes AI-powered voice technology. These tools are already enhancing our Call Center solution, and we’ll be rolling out even more AI-driven features soon.
Skyway West’s direct routing enhances Microsoft Teams by bringing voice calls directly into your workflow. No extra hardware, no extra software—just seamless integration, global connectivity, and big savings.
