For decades, copper networks—DSL, legacy phone lines, and even coax—have been the backbone of business connectivity across Canada. But that era is ending, and it’s now time that copper retires. TELUS began its copper retirement program roughly three years ago, and it’s now entering the final stretch, with completion scheduled for Fall 2026. As fibre ...
Why are AI Voice Assistants becoming so crucial to running a business? Every missed call costs you something. It might be a new customer calling after hours. Or an existing client trying to get help during a busy stretch. Either way, if they hit voicemail, there’s a good chance they move on, and often to ...
One dropped connection doesn’t just mean slow Wi-Fi. And when that happens, the real cost isn’t your monthly internet bill — it’s lost revenue, frustrated customers, and a dent in your reputation. As businesses rely more heavily on cloud apps, voice platforms, remote access and IoT devices, “best-effort” connectivity simply isn’t enough. Canadian organizations are ...
The Communications Security Establishment (CSE) is Canada’s centre of excellence for cyber operations — protecting the government’s most critical networks, collecting foreign signals intelligence, and supporting law enforcement with advanced technical expertise. Within CSE, the Canadian Centre for Cyber Security (Cyber Centre) serves as Canada’s unified authority on cybersecurity, offering expert guidance and support to help protect ...
Through Cologix, Skyway West delivers a Software-Defined Interconnection (SDI) platform that provides on-demand, private, highly available, and low-latency connections to the top cloud and service providers
Skyway West’s direct routing enhances Microsoft Teams by bringing voice calls directly into your workflow. No extra hardware, no extra software—just seamless integration, global connectivity, and big savings.
Understanding Contact Centre Sentiment Analysis Sentiment analysis technology in contact centers helps evaluate the emotions expressed by customers and agents through phone transcripts or online chats. Say Goodbye to Scrambling for Meeting Notes Are you tired of rushing to take meeting notes? With Skyway West’s unified communications platform, you can stay fully engaged during calls, ...
In civil engineering, communication is not just a necessity; it’s the cornerstone of success. Projects often span large geographical areas, involve various teams, and require seamless collaboration between project managers, field supervisors, site workers, design engineers, and stakeholders. Effective communication is the key to ensuring projects are delivered on time, on budget, and with the ...
In today’s fast-paced business world, a reliable internet connection has become the backbone of success for many Canadian business owners. However, one of the most common frustrations they face is dealing with slow or glitchy internet connections, which often leads to work delays and decreased productivity. In this blog post, we will explore this frustration ...
Multichannel communication is simply communicating via multiple channels such as phone, text, email, mobile applications, and more. Effective communication is a vital component of successful business. From that initial contact to ongoing customer engagement, the form of communication you choose can make or break your success in business. A multichannel communication strategy can boost your business ...
