Business can deliver better customer support with Truck Roll, a software application we call a Kandy Wrapper. Integrated with Skyway’s Sweet UC Hosted PBX service, Kandy Truck Roll provides a mobile based customer and field support experience that allows users to show instead of tell and accelerates issue resolution. Truck Roll also enables your customer service department ...
Skyway West’s DNS Firewall is delivered as a cloud service located in Canadian Internet Exchange points and powered by CIRA (Canadian Internet Registration Authority). At the heart of Skyway’s DNS Firewall is a policy-enabled DNS server, which analyzes every outgoing query and response, comparing them to a block list to enforce security. This block list ...
This is our preferred method for Y-Cabling for use in VDSL Bonding. It is possible to achieve the same result by adding a jack at the “Y” (splitter) point, but this also introduces an extra point of failure that often makes it harder to remote troubleshoot in the future. Instead we create a custom Y-Cable, ...
Short and sweet this month but I’m afraid the time has come when we have to be wary of even the lowly flashlight app. I’ve come across two recent items in the mainstream media about security threats for mobile devices I wanted to share with you for December’s post. First up, mobile devices in your office: The office environment is ...
No doom and gloom this month. A colleague and friend bright the following article to my attention and I thought I would share it with you. Very interesting reading – and not too long an article either! This one is all about media streaming, the number of devices out there doing it and all the ...
Due to the recent actions of some Russian hackers, this month’s post is — once again! — about security. If you happened to be vacationing far far off in the woods, and you didn’t see this story last month, I strongly recommend giving it a read. Yep, could be time to change the passwords on your ...
In today’s world where thousands of Internet ready devices (and demand for content), are being added monthly there is an ever increasing demand on our Internet access – and ultimately on the providers supplying that demand. What usually ends up happening is congestion resulting in slow Internet speeds. Throw in a major event like the ...
Ah, the Ides of March, bad time for Caesar, bad time for your computer… This is the time of year when I see viruses, malware and Internet scams pick up. And it seems, at least for the last couple of years, that it’s the time I take my monthly post and devote it to reminding ...
Yes you did read that correctly. Effective April 8, 2014 Microsoft will no longer provide support or updates for their Windows XP and Office 2003 products. What does this mean? Well, it means that, moving forward, the above mentioned software will become increasingly dangerous to have on your network. This would be due to virus ...
January is the time I like to take a look back at my previous year’s posts and update you with news or other tidbits of relevant information I think you might find interesting. I’ve included links so you can review articles you may have missed. So without further adieu… Last year’s blog entries started out ...
