COVID-19: Customer Installs, Essential Services and Faster Uploads

16. April 2020 Internet Support 0
COVID-19: Customer Installs, Essential Services and Faster Uploads
While making plans to protect our customers and installers from the spread of the coronavirus, Skyway West is doing its utmost to prioritize providers of Essential Services. We are also helping customers temporarily increase the speed of their office internet to accommodate remote workers. These are the steps we’re taking: Establish protection protocols for installers ...

Better Customer Support with Truck Roll

Business can deliver better customer support with Truck Roll, a software application we call a Kandy Wrapper. Integrated with Skyway’s Sweet UC Hosted PBX service, Kandy Truck Roll provides a mobile based customer and field support experience that allows users to show instead of tell and accelerates issue resolution. Truck Roll also enables your customer service department ...

Skyway West Launches Skyway DNS Firewall

Skyway West Launches Skyway DNS Firewall
Skyway West’s DNS Firewall is delivered as a cloud service located in Canadian Internet Exchange points and powered by CIRA (Canadian Internet Registration Authority). At the heart of Skyway’s DNS Firewall is a policy-enabled DNS server, which analyzes every outgoing query and response, comparing them to a block list to enforce security. This block list ...

Why is My Internet so slow? Blame FIFA?

08. July 2014 Internet Support 0
In today’s world where thousands of Internet ready devices (and demand for content), are being added monthly there is an ever increasing demand on our Internet access  – and ultimately on the providers supplying that demand. What usually ends up happening is congestion resulting in slow Internet speeds. Throw in a major event like the ...