Great customer service starts by being easy to reach. Multi-channel communication makes this possible, creating a better support experience, and stronger relationships.
The Communications Security Establishment (CSE) is Canada’s centre of excellence for cyber operations. Part of CSE is the Canadian Centre for Cyber Security (CCCS), Canada’s technical authority on cyber security. The Cyber Centre is the single unified source of expert advice, guidance, services, and support on cyber security for Canadians and Canadian organizations. As one of ...
In today’s fast-paced business world, a reliable internet connection has become the backbone of success for many Canadian business owners. However, one of the most common frustrations they face is dealing with slow or glitchy internet connections, which often leads to work delays and decreased productivity. In this blog post, we will explore this frustration ...
Last week the Rogers cellular and internet network endured a massive outage, and both businesses and consumers across the country suffered through a day — or in some cases even longer — without services. Though the media tends toward hyperbole, in this case they mostly got it right. For businesses, this is a “wakeup call” and ...
Recent analysis by Fitch Ratings has shown an increase in Russian cyberattack activity on businesses and government agencies with the risk of spillover attacks on non-primary targets becoming much more widespread. As part of their recent invasion, Russia blitzed Ukraine with DDoS (distributed denial-of-service) attacks and data-wiping malware. Russian government attacks typically focus on other ...
While making plans to protect our customers and installers from the spread of the coronavirus, Skyway West is doing its utmost to prioritize providers of Essential Services. We are also helping customers temporarily increase the speed of their office internet to accommodate remote workers. These are the steps we’re taking: Establish protection protocols for installers ...
Business can deliver better customer support with Truck Roll, a software application we call a Kandy Wrapper. Integrated with Skyway’s Sweet UC Hosted PBX service, Kandy Truck Roll provides a mobile based customer and field support experience that allows users to show instead of tell and accelerates issue resolution. Truck Roll also enables your customer service department ...
Skyway West’s DNS Firewall is delivered as a cloud service located in Canadian Internet Exchange points and powered by CIRA (Canadian Internet Registration Authority). At the heart of Skyway’s DNS Firewall is a policy-enabled DNS server, which analyzes every outgoing query and response, comparing them to a block list to enforce security. This block list ...
This is our preferred method for Y-Cabling for use in VDSL Bonding. It is possible to achieve the same result by adding a jack at the “Y” (splitter) point, but this also introduces an extra point of failure that often makes it harder to remote troubleshoot in the future. Instead we create a custom Y-Cable, ...
Short and sweet this month but I’m afraid the time has come when we have to be wary of even the lowly flashlight app. I’ve come across two recent items in the mainstream media about security threats for mobile devices I wanted to share with you for December’s post. First up, mobile devices in your office: The office environment is ...
