Happy New Year everyone! We bid a fond farewell to 2011 and welcome in 2012 with all the hope and promise a new beginning offers. New in 2012, Skyway West will be offering online support documentation for mobile devices using Skyway West email accounts. We’ve had an increase in requests from our high speed internet clients ...
Welcome back to the last of my three Internet Diagnostic Blogs. Last month I covered Troubleshooting the 4 Most Common Email Errors and the month before it was IT Support for Internet Connection Problems. This month I cover diagnosing the three most common FTP connection problems – FTP Host, FTP Authentication and FTP Configuration. Before ...
Last month I discussed ways in which you could easily verify your Internet connection status. This month I will cover a few things that might save you some time troubleshooting and resolving your email issues. As before, I will also help provide direction about who to speak with or what you can do to resolve ...
Working in the high speed internet world means friends and acquaintances always assume I’m all over the latest trends, gizmos, apps and services. And to some extent I am — in fact I have to be, but… A New (OLD) Rule to Live By Only some of you will remember the TV series Banacek back ...
My next three blog entries will talk about things you can do to diagnose Internet connection problems. While we strive to keep our networks stable, problems can crop up. You will find it helpful to first try and determine if the problem originates at Skyway West or if the issue is on your own network. ...
This month I am writing about a recent incident where a client lost their Internet connection in a rather unusual way. When our monitoring system notified me of the outage we went to work on the problem. The first process we verify is sync. Sync is the ability of the ADSL router to see the ...
A topic that often comes up while testing a new Internet connection is how to perform a speed or bandwidth test. Skyway West maintains a speed test server that is accessible to the general public via the web. The server provides a Java-based test client that runs in your web browser. The URL to access ...
It can sometimes be a challenge to get past the emotions of a client who has flustered themselves trying to resolve a problem, not been able to resolve their problem and then run out of time to complete the project they were working on before the issue came up. I can think of a great ...
While working in the ISP industry in Vancouver I’ve often been in situations where quickly diagnosing a problem depends on a solid understanding of the network protocols in use. Over the years I’ve come across a few resources that have really proved to be invaluable for my understanding of network protocols. Perhaps the most important ...
Hi, and welcome to the first entry of my new blog. Here I’ll be looking back over the last ten years I’ve worked with Skyway West and talk about challenges I have had and how I was able to overcome them. Along the way I’ll see about slipping in a few tasty tidbits along the ...
