Setting up an email account on iPhone or iPad

Happy New Year everyone! We bid a fond farewell to 2011 and welcome in 2012 with all the hope and promise a new beginning offers. New in 2012, Skyway West will be offering online support documentation for mobile devices using Skyway West email accounts. We’ve had an increase in requests from our high speed internet clients ...

Internet Support: Troubleshooting the 3 Most Common FTP Problems

24. November 2011 Internet Support 0
Welcome back to the last of my three Internet Diagnostic Blogs. Last month I covered Troubleshooting the 4 Most Common Email Errors and the month before it was IT Support for Internet Connection Problems. This month I cover diagnosing the three most common FTP connection problems – FTP Host, FTP Authentication and FTP Configuration. Before ...

IT Support for Internet Connection Problems

04. October 2011 Internet Support 1
My next three blog entries will talk about things you can do to diagnose Internet connection problems. While we strive to keep our networks stable, problems can crop up. You will find it helpful to first try and determine if the problem originates at Skyway West or if the issue is on your own network. ...

Who’s Got My ADSL Port?!

06. September 2011 Internet Support 0
This month I am writing about a recent incident where a client lost their Internet connection in a rather unusual way. When our monitoring system notified me of the outage we went to work on the problem. The first process we verify is sync. Sync is the ability of the ADSL router to see the ...

Essential reading on TCP/IP networking

While working in the ISP industry in Vancouver I’ve often been in situations where quickly diagnosing a problem depends on a solid understanding of the network protocols in use.  Over the years I’ve come across a few resources that have really proved to be invaluable for my understanding of network protocols.  Perhaps the most important ...

Wes’ ISP Support Blog

05. July 2011 Internet Support 0
Hi, and welcome to the first entry of my new blog. Here I’ll be looking back over the last ten years I’ve worked with Skyway West and talk about challenges I have had and how I was able to overcome them. Along the way I’ll see about slipping in a few tasty tidbits along the ...