Better Customer Support with Truck Roll

Business can deliver better customer support with Truck Roll, a software application we call a Kandy Wrapper. Integrated with Skyway’s Sweet UC Hosted PBX service, Kandy Truck Roll provides a mobile based customer and field support experience that allows users to show instead of tell and accelerates issue resolution. Truck Roll also enables your customer service department ...

Skyway West Launches Skyway DNS Firewall

Skyway West Launches Skyway DNS Firewall
Skyway West’s DNS Firewall is delivered as a cloud service located in Canadian Internet Exchange points and powered by CIRA (Canadian Internet Registration Authority). At the heart of Skyway’s DNS Firewall is a policy-enabled DNS server, which analyzes every outgoing query and response, comparing them to a block list to enforce security. This block list ...

Why is My Internet so slow? Blame FIFA?

08. July 2014 Internet Support 0
In today’s world where thousands of Internet ready devices (and demand for content), are being added monthly there is an ever increasing demand on our Internet access  – and ultimately on the providers supplying that demand. What usually ends up happening is congestion resulting in slow Internet speeds. Throw in a major event like the ...

2013 Skyway Support Blog Posts in Review

08. January 2014 Internet Support 0
January is the time I like to take a look back at my previous year’s posts and update you with news or other tidbits of relevant information I think you might find interesting. I’ve included links so you can review articles you may have missed. So without further adieu… Last year’s blog entries started out ...