One dropped connection doesn’t just mean slow Wi-Fi. And when that happens, the real cost isn’t your monthly internet bill — it’s lost revenue, frustrated customers, and a dent in your reputation. As businesses rely more heavily on cloud apps, voice platforms, remote access and IoT devices, “best-effort” connectivity simply isn’t enough. Canadian organizations are ...
The Communications Security Establishment (CSE) is Canada’s centre of excellence for cyber operations — protecting the government’s most critical networks, collecting foreign signals intelligence, and supporting law enforcement with advanced technical expertise. Within CSE, the Canadian Centre for Cyber Security (Cyber Centre) serves as Canada’s unified authority on cybersecurity, offering expert guidance and support to help protect ...
Through Cologix, Skyway West delivers a Software-Defined Interconnection (SDI) platform that provides on-demand, private, highly available, and low-latency connections to the top cloud and service providers
Skyway West’s direct routing enhances Microsoft Teams by bringing voice calls directly into your workflow. No extra hardware, no extra software—just seamless integration, global connectivity, and big savings.
Understanding Contact Centre Sentiment Analysis Sentiment analysis technology in contact centers helps evaluate the emotions expressed by customers and agents through phone transcripts or online chats. Say Goodbye to Scrambling for Meeting Notes Are you tired of rushing to take meeting notes? With Skyway West’s unified communications platform, you can stay fully engaged during calls, ...
In civil engineering, communication is not just a necessity; it’s the cornerstone of success. Projects often span large geographical areas, involve various teams, and require seamless collaboration between project managers, field supervisors, site workers, design engineers, and stakeholders. Effective communication is the key to ensuring projects are delivered on time, on budget, and with the ...
In today’s fast-paced business world, a reliable internet connection has become the backbone of success for many Canadian business owners. However, one of the most common frustrations they face is dealing with slow or glitchy internet connections, which often leads to work delays and decreased productivity. In this blog post, we will explore this frustration ...
Multichannel communication is simply communicating via multiple channels such as phone, text, email, mobile applications, and more. Effective communication is a vital component of successful business. From that initial contact to ongoing customer engagement, the form of communication you choose can make or break your success in business. A multichannel communication strategy can boost your business ...
Hosted phone technology continues to evolve, greatly impacting how businesses communicate. Statistics show hosted phone system adoption rates increasing exponentially each year. This is likely due to the constant improvement in the technology and the ever-developing selection of features available. Services provided by a hosted phone system also reduce capital expenditures and various operating expenses. ...
More than just a phone system, a cloud-based phone solution helps businesses manage voice information across the internet. The innovative technology solves many problems that commonly get in the way of productive communication. Here are 8 great benefits that could help grow your business to the next level.
