If you need strong, innovative and efficient communications capability, Skyway has the ultimate phone solution for every business.
How can you get the best of both worlds, combining top-tier communication, both inside and outside of your team, with a high efficiency level in your work?
Our Hosted Phone solution offers just that. Keep reading to see how our included features can supercharge your business.
Time is the most valuable currency. Everyone wants more of it.
Let’s find out how we can give you more time.
Everyone knows that listening to voicemail is extremely time-consuming. It’s slow and inefficient, and most people have just taken it as a fact of life.
Voicemail transcription changes all that! There’s no need to spend so much time listening to messages when they’re turned into text and sent to your email – which is exactly what this feature does. It’s a massive time-saver.
Since speech-to-text transcription technology isn’t perfect, and sounds such as wind or talking in the background can interfere, we also include an audio attachment of the message in every email – just in case you need it.
This feature is also known as the virtual receptionist, because it automatically answers calls – it can actually answer an unlimited number of calls coming in to your number at the same time.
It ensures no caller ever hears a busy tone – and it plays a customizable message to every caller, so you can greet them warmly and inform them of hours, promotions, or anything else you’d like to share.
It also redirects calls to their desired extension (press 1 for sales, etc) and places them in a call queue if the line is currently busy.
It handles the tedious work, so your team can get to the important stuff!
Call recording has a ton of uses, from quality control to training and everything in between.
You can use it to evaluate your team’s customer service skills and work on weaknesses. Or you can use outstanding examples of customer service as training for new recruits to model after.
It’s also good for building rapport with individual customers. For example, by going over the recording, you can take notes of personal details that they mention.
If they mention that they like a certain coffee place, you can give them a gift card to that specific place for their birthday as a promotion, rather than giving them a generic gift card.
Skyway is also introducing Call Sentiment Analysis, a feature that helps identify areas for improvement and can also identify calls for review, where a key phrase is included on the call – (i.e. “cancel my subscription”)
Presence lets you see who’s busy just by looking at your screen. If you’re in need of an extra set of hands, you can check and see who’s free to call.
You’ll never have to try a bunch of busy people before finding someone who’s actually available.
It’s an especially useful feature for remote workers.
Endless Phone Options
Our system is versatile. We offer all the options you’ll need to make phone calls in the way that best suits your business.
VoIP phone support
We offer support for most well-known SIP phones, and we’re always expanding our offering with new technology. From Yealink to SNOM, Cisco and Poly, we support phones from all the largest suppliers.
And since they operate over the internet, there’s no need to add an extra phone line setup within your office – you can use your existing wired or wireless internet setup.
WebRTC – the browser-based phone
Rather than requiring hardware to run, WebRTC operates over your browser. You can make calls from any browser without any physical setup – so long as you have a microphone and speakers.
On-the-go Mobile integration
With our softphone app, you can use your personal cell phone as an office phone – but without sharing any of your personal info! Everything is contained within the app, so you get all the functionality of an office phone while maintaining your privacy.
Make calls on the go, from your home, or anywhere else.
Easy Team Communication
It’s always good to have options that will suit a variety of needs.
Video conferencing has become an essential part of doing business.
Our video conferencing tool sports a breakout room feature for easy setup of smaller discussions mid-meeting – and the rooms can be combined back into the main meeting at any time.
You’re given the option for a permanent room link – so you can join at any time, rather than creating a new room and sharing the link every time you need to meet.
Better Communication with Customers
Having effective relations is just as important with customers as with your team.
Many customers would rather receive a text message than a phone call – it’s quick and easy, and the customer is guaranteed to see it, even if they’re not using the phone when they get the message.
You can send SMS messages from your company’s phone number – and send them from any device – computer, phone, anywhere. It’s especially useful for features like curbside pickup or delivery, since it’s just a quick notification.
When you’re on the phone with a customer, pulling up their information from your CRM system can take time and interrupt the flow of your call.
With CRM integration, your customer’s info is pulled up on your computer screen as soon as the call connects, saving you precious time. With the number of calls made in a day, your saved time will add up quickly.
You can also dial any phone number within your CRM with a single click of the mouse.
The Ultimate Solution for Any Type of Businesses
Regardless of what type of business you run, a cloud phone system will be an immeasurable boost to your success. Are you ready to elevate your business to new heights?
Get in touch with a Skyway phone specialist today!