Integrate Your Website and Phone System

Use Your Website to Interact and Engage with Your Customers Digital interactions already make-up 35% of all contact center traffic and in two years that number is predicted to rise beyond 50%. Two thirds of all contact center calls are already preceded by a website visit, so why not integrate your website and phone system? ...

Sweet UC powered by Kandy

Sweet UC powered by Kandy is not only a Hosted PBX service, but is much more.  It includes Unified Communication features like Video and Instant Messaging, so users can communicate at their desk and on the go. Through a partnership with Ribbon Communications, Skyway West is delivering their Kandy suite of services and branding it in ...

According to Ribbon Communications: 5 Big Trends that Will Continue to Shape the RTC Industry in 2019

According to Ribbon Communications: 5 Big Trends that Will Continue to Shape the RTC Industry in 2019
This Post republished with permission from our Partner, Ribbon Communications Original Post published by Ribbon, Thursday, December 6, 2018 by David Walsh, Founder, Kandy The real time communications (RTC) industry continues to evolve at warp speed and 2018 was no exception. As Communications Service Providers and enterprises continually try to maintain their dominance in an ...

Skype for Business PSTN Calling and Integration

Skype for Business PSTN Calling and Integration
Skype for Business PSTN Calling: Integrate with Kandy UC instead of an Expensive Office 365 Upgrade BC and Alberta business that take advantage of Office 365 have access to a great collaboration tool, Skype for Business.  Users can call, chat and video conference other Skype users, both within their own organization and with other companies ...

Bypass the Public Internet: Keep Your Data Secure and Private

Bypass the Public Internet: Keep Your Data Secure and Private
  Software Defined Network Service enables organizations to bypass the public Internet. Internet network hijacking, Internet congestion and Distributed Denial of Service (DDoS) attacks are major concerns for today’s connected business environment. I.T. Administrators can set up a Virtual Private Network (VPN) over the Public Internet, but a far better solution is to to bypass ...

Five Reasons Why You Should Move Up to Cloud Communications

Five Reasons Why You Should Move Up to Cloud Communications
You’re probably already using cloud software to run your business – whether it’s a cloud-based CRM like Salesforce, cloud-based storage and document management, even cloud-based accounting and other operations. The cloud has matured in the computing world and is now the rule rather than the exception. And now, smart businesses are expanding their cloud thinking ...

Direct Interconnection to over 170 Data Centres with Skyway and Console

Direct Interconnection to over 170 Data Centres with Skyway and Console
Skyway’s “Software Defined Network” (SDN) service gives you a direct interconnection to over 170 Data Centres (in over 20 countries), perfect for those running any applications in a Private Cloud, or moving Back-up and Disaster Recovery off-site. Our SDN service is through a partnership with Console Connect, which is connected to our network at our ...

Kandy UC Part 2: Smart Office

Kandy UC Part 2: Smart Office
Skyway’s Kandy UC offers features that we believe other UC solutions simply can’t match. Recently we wrote about TMCNet’s 2016 WebRTC Product of The Year Award Winner, Visual Attendant, a menu-based, click-to-connect service that integrates into a company’s website without toll-free number fees. Today we’d like to tell you about Smart Office, a collaboration application ...