Setting up an email account on iPhone or iPad

Happy New Year everyone! We bid a fond farewell to 2011 and welcome in 2012 with all the hope and promise a new beginning offers.

New in 2012, Skyway West will be offering online support documentation for mobile devices using Skyway West email accounts. We’ve had an increase in requests from our high speed internet clients for instructions on how to set up email on smart phones and tablets, and while we have been able to provide limited support for mobile, this year we’re all in!

For those lucky enough to find new iPhones and iPads under the tree, we’ll start by providing online support for Apple iOS mobile devices. If you have an  iPhone, iPad or iPod Touch, and can’t wait for us to get these support pages created and online, Apple’s web site is a great place to start to set up your email accounts.

Apple provides a link to a form to gather all necessary information required to configure your iOS device. Here is the information you require for any email account hosted by  Skyway West (contact support@skywaywest.com if you need further clarification or additional information):

Email Address: Your email address
Email Provider: Skyway West

Incoming email settings:

Account type: POP or IMAP. I usually recommend IMAP for mobile devices. Setting up with IMAP on your mobile device leaves the email on the server so your primary computer can continue to access it.
Incoming server: The address of the server that holds your email. Namely email.skywaywest.net
Username: Your account name. Typically your complete email address (eg yourname@skywaywest.net)
Password: Your email password. If you do not know your password contact Skyway West support.
Incoming server port number: The port through which your mail is received. Will be either 110 (standard POP3), 143 (Standard IMAP) 995 (Secure SSL POP3) or 993 (Secure SSL IMAP). Skyway West email allows you to use any of the above. Note SSL only secures your login credentials. SSL does not secure your email messages.
Incoming server supports SSL: Yes / No: Choose yes if your incoming port is set to use SSL. Choose no if not.

Outgoing Mail Server Settings

Outgoing Mail Server: The address of the server that holds your email. Namely email.skywaywest.net
Username: Your account name. Typically your complete email address (eg yourname@skywaywest.net).
Password: Your email password. If you do not know your password contact Skyway West support.
Outgoing server port: The port through which your mail is sent. Port 465 or 587 for secure SSL. (Note: SSL only secures your login credentials. SSL does not secure your email messages.
Outgoing server supports SSL: Yes / No: Choose yes, this allows you to send email from virtually anywhere.

Stay tuned to my blog posts. I will update you as each platform’s instructions are available. As always, if you have any comments, questions or topics you would like me to cover in upcoming posts please don’t hesitate to let me know. I can be reached via The Support line at 604-482-1212 or by email at support@skywaywest.com.

Skyway West web page with Apple iOS instructions.


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