This month I am writing about a recent incident where a client lost their Internet connection in a rather unusual way. When our monitoring system notified me of the outage we went to work on the problem. The first process we verify is sync. Sync is the ability of the ADSL router to see the ...
A topic that often comes up while testing a new Internet connection is how to perform a speed or bandwidth test. Skyway West maintains a speed test server that is accessible to the general public via the web. The server provides a Java-based test client that runs in your web browser. The URL to access ...
It can sometimes be a challenge to get past the emotions of a client who has flustered themselves trying to resolve a problem, not been able to resolve their problem and then run out of time to complete the project they were working on before the issue came up. I can think of a great ...
While working in the ISP industry in Vancouver I’ve often been in situations where quickly diagnosing a problem depends on a solid understanding of the network protocols in use. Over the years I’ve come across a few resources that have really proved to be invaluable for my understanding of network protocols. Perhaps the most important ...
Hi, and welcome to the first entry of my new blog. Here I’ll be looking back over the last ten years I’ve worked with Skyway West and talk about challenges I have had and how I was able to overcome them. Along the way I’ll see about slipping in a few tasty tidbits along the ...
