IT Support for Internet Connection Problems

04. October 2011 Internet Support 1
My next three blog entries will talk about things you can do to diagnose Internet connection problems. While we strive to keep our networks stable, problems can crop up. You will find it helpful to first try and determine if the problem originates at Skyway West or if the issue is on your own network. ...

Who’s Got My ADSL Port?!

06. September 2011 Internet Support 0
This month I am writing about a recent incident where a client lost their Internet connection in a rather unusual way. When our monitoring system notified me of the outage we went to work on the problem. The first process we verify is sync. Sync is the ability of the ADSL router to see the ...

Essential reading on TCP/IP networking

While working in the ISP industry in Vancouver I’ve often been in situations where quickly diagnosing a problem depends on a solid understanding of the network protocols in use.  Over the years I’ve come across a few resources that have really proved to be invaluable for my understanding of network protocols.  Perhaps the most important ...

Wes’ ISP Support Blog

05. July 2011 Internet Support 0
Hi, and welcome to the first entry of my new blog. Here I’ll be looking back over the last ten years I’ve worked with Skyway West and talk about challenges I have had and how I was able to overcome them. Along the way I’ll see about slipping in a few tasty tidbits along the ...