Is your business taking advantage of Voice over IP? Whether you utilize a Hosted “Phone System as a Service” or connecting your on premise PBX to SIP trunks, you’re going to need a Reliable, Robust Internet connection.
VoIP needs Low Latency: There is more to an Internet connection’s speed than just its bandwidth. For example, high latency within your Internet connection may have very little impact on email and web browsing, can have very negative effects on VoIP, Video and Terminal Services. “Latency is delay. Latency is how long it takes data to travel between its source and destination, measured in milliseconds.”
For the very best Voice quality we recommend Full Duplex Fibre, however a good ADSL connection can be a close second. Business customers with High Speed Cable, we suggest a separate low latency ADSL circuit dedicated for voice traffic. Smaller locations that only have a few phones can still share voice and data over the same connection, however we’d recommend running QoS (or Quality of Service) over the connection giving voice priority over web browsing.
VoIP providers from the U.S. will tell their Canadian customers to use Cable for their services, due to the fact that Cable is king south of the border. However in Canada, it is the opposite with ADSL having much lower latency.
Chris Miles | 604-484-5257 | firstname.lastname@example.org